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Knowledge Base Archive – Used by the Heroic Knowledge Base, do not delete
Not finding what you're looking for on the
Policy & Procedure Library
or the
Campus Advantage Academy?
We’re here to help! Use the drop down below to submit a support request so we can assist you.
What Department & Category is your issue regarding?
*
Select a department to see the category options
Accounting & Finance
Facilities
Human Resources
Information Services
IT
Leasing & Marketing
Management Systems
Operations & Training
Reputation Management
Resident Programs - IWP & CRP
Click Here To Submit A Support Request
*Please Note* You must setup your Yugo account and complete your Yubikey enrollment before you will be able to utilize the Helpdesk. Please follow the instructions sent in the IT comms email. If you are having trouble setting up your account, please email
[email protected]
.
Click Here To Submit A Support Request
*Please Note* If this is your first time utilizing this link to submit a support request, after clicking the link, you must create an account by clicking "Sign Up" at the bottom of the screen.
After logging into your account, search the knowledge base for assistance with your inquiry.
If you can't find what you're looking for and need support, use the "Submit a Ticket" option at the top right hand corner of the screen.
Select an Accounting & Finance Category
*
Support requests submitted under this category will be sent to a few members from our Accounting and Operations teams.
Petty Cash Cards
Vendor Credentialing (FKA Compliance Depot)
Select a Facilities Category
*
Support requests submitted under this category will be sent to Michael Hanley and/or our Turn Support team.
ContractWorks
Happy Inspector (HappyCo)
Turn Support
Select an Information Services Category
*
The support requests submitted under this category will be sent to Alex, our Vice President of Information Services.
Vena Issue
Budget Template Issue
This field is hidden when viewing the form
Select an IT / Centre Technologies Category
*
Support requests submitted under this category will be sent to our IT provider, Centre Technologies! They assist with all IT Equipment, Sharepoint, Office 365, and other user accounts.
Computer Issue
Equipment Issue (Printer, Check Scanner)
Email Issue
Office 365 Issue
Sharepoint Issue
Single Sign On Issue
Other Issue
Select a Operations & Training Category
*
Support requests submitted under this category will be sent to Jasmine, our amazing Director of Training! She oversees the below systems and is happy to help with any issues you're experiencing!
Academy
EliseAI
Policy & Procedure Library
Operations Support
Training Support
Utility Outage
Select a Leasing & Marketing Category
*
Support requests submitted under this Category will go to the amazing Leasing and Marketing Department. This team oversees the below systems and is happy to help with any issues you're experiencing!
Bonfire
Canva
Catalyst (Design Request)
CoStar
Entrata Floorplan Availability Update
Entrata Floorplan Rate or Special updates
Market Survey Application
Website Edits
This field is hidden when viewing the form
Select a Management Systems Category
Support requests submitted under this Category will go to a member of the Management Systems team; Kim, Sarah or Makenzi. This team focuses on all things Entrata and is happy to help with any issues you're experiencing!
Entrata Property Setup Changes
Entrata System issue / Error
Entrata Message Center
Entrata Contact Points
Entrata Delinquency & Collections Notices
Entrata Resident Portal
Entrata Lease Updates
Entrata Permissions
Entrata Floorplan Rate or Special Updates
Entrata Integration Requests
Select a Reputation Management Category
*
Support requests submitted under this Category will be sent to our Reputation Management team, which is made up of individuals from many different departments
Medallia
Other
Select a Resident Program Category
*
Any issues you're experiencing with our Credit Reporting, Damage Waiver or Insurance Waiver programs can be submitted here. These requests go directly to the 3rd party companies that manage these programs, with the exception of Invoices issues, which go to Operations.
IWP - Resident Billing or Opt-Out Issues
CRP - Resident Billing or Opt-Out Issues
Property Name
*
Select Location
12B Lofts
Apex College Station
Arbors at the Park / Hooper Hollow
Buckeye Village
Burnham 310
Campus Advantage Corporate
Crestline Charlottesville
Duck's Village
Easton Corvallis
Echelon State College
Highbranch Gainesville
Forum Denton
Founders Hall
Launch
Maxwell Raleigh
Nolan
Nora
Northgate Lakes
Pavilion Kennesaw
Pinnacle State College
Prado
Remerton Mill
Republic at Sam Houston
ROAM
Slate at 901
Stateside
The Cottages at Hooper Hill
The Enclave
The Flats at Ridgeview
The Grove Mankato
The Harbor
The Pointe at JSU
The Radley
The Soto
The Spoke
The Vicinity
UnionWest
West & Wright
Other
Requester Name
*
First
Last
Title
*
Phone Number
Work Email
*
Select a Utility Outage Category
*
Support requests submitted under this Category will go to Regional Managers, Vice Presidents, and other support individuals.
Resident Internet Outage
Office Internet Outage
Cable Outage
Electricity Outage
Water Outage
Would you like another employee copied on this request?
First
CC Email
Has this request been approved? If so, by who? (If applicable)
First
Approver Email
Name & Title of Employee Having Issue (if different than Requester)
Unit Number Issue is Regarding
Resident Account Name(s)
Internet Browser Used (IE, Chrome, Edge, Safari, etc.)
Last 4 Digits of Card Number
3 Digit CVC Number
Temp Increase: Total Credit Limit Requested (if applicable)
Temp Increase: Date to Remove Increase (if applicable)
Details of Request or Issue
*
Specific Courses or Documents with Issues, if Applicable
List the rates / specials that need to be updated. Please include Term, Floorplan, Space Option, Amount, New Lease or Renewal
Screenshots/Document Upload
Max. file size: 50 MB.
Screenshots/Document Upload #2
Max. file size: 50 MB.
Screenshots/Document Upload #3
Max. file size: 50 MB.
