Campus Advantage Support Gateway |

Not finding what you're looking for on the Policy & Procedure Library or the Campus Advantage Academy? We’re here to help! Use the drop down below to submit a support request so we can assist you.

What Department & Category is your issue regarding?*

Click Here To Submit A Support Request

*Please Note* You must setup your Yugo account and complete your Yubikey enrollment before you will be able to utilize the Helpdesk. Please follow the instructions sent in the IT comms email. If you are having trouble setting up your account, please email [email protected].

Click Here To Submit A Support Request

*Please Note* If this is your first time utilizing this link to submit a support request, after clicking the link, you must create an account by clicking "Sign Up" at the bottom of the screen.

After logging into your account, search the knowledge base for assistance with your inquiry.

If you can't find what you're looking for and need support, use the "Submit a Ticket" option at the top right hand corner of the screen.

Select an Accounting & Finance Category*

Support requests submitted under this category will be sent to a few members from our Accounting and Operations teams.

Petty Cash Cards
Vendor Credentialing (FKA Compliance Depot)

Select a Facilities Category*

Support requests submitted under this category will be sent to Michael Hanley and/or our Turn Support team.

ContractWorks
Happy Inspector (HappyCo)
Turn Support

Select an Information Services Category*

The support requests submitted under this category will be sent to Alex, our Vice President of Information Services.

Vena Issue
Budget Template Issue

This field is hidden when viewing the form

Select an IT / Centre Technologies Category*

Support requests submitted under this category will be sent to our IT provider, Centre Technologies! They assist with all IT Equipment, Sharepoint, Office 365, and other user accounts.

Computer Issue
Equipment Issue (Printer, Check Scanner)
Email Issue
Office 365 Issue
Sharepoint Issue
Single Sign On Issue
Other Issue

Select a Operations & Training Category*

Support requests submitted under this category will be sent to Jasmine, our amazing Director of Training! She oversees the below systems and is happy to help with any issues you're experiencing!

Academy
EliseAI
Policy & Procedure Library
Operations Support
Training Support
Utility Outage

Select a Leasing & Marketing Category*

Support requests submitted under this Category will go to the amazing Leasing and Marketing Department. This team oversees the below systems and is happy to help with any issues you're experiencing!

Bonfire
Canva
Catalyst (Design Request)
CoStar
Entrata Floorplan Availability Update
Entrata Floorplan Rate or Special updates
Market Survey Application
Website Edits

This field is hidden when viewing the form

Select a Management Systems Category

Support requests submitted under this Category will go to a member of the Management Systems team; Kim, Sarah or Makenzi. This team focuses on all things Entrata and is happy to help with any issues you're experiencing!

Select a Reputation Management Category*

Support requests submitted under this Category will be sent to our Reputation Management team, which is made up of individuals from many different departments

Medallia
Other

Select a Resident Program Category*

Any issues you're experiencing with our Credit Reporting, Damage Waiver or Insurance Waiver programs can be submitted here. These requests go directly to the 3rd party companies that manage these programs, with the exception of Invoices issues, which go to Operations.

IWP - Resident Billing or Opt-Out Issues
CRP - Resident Billing or Opt-Out Issues

Property Name*

Requester Name*

First Last

Title*

Phone Number

Work Email*

Select a Utility Outage Category*

Support requests submitted under this Category will go to Regional Managers, Vice Presidents, and other support individuals.

Resident Internet Outage
Office Internet Outage
Cable Outage
Electricity Outage
Water Outage

Would you like another employee copied on this request?

CC Email

Has this request been approved? If so, by who? (If applicable)

Approver Email

Name & Title of Employee Having Issue (if different than Requester)

Unit Number Issue is Regarding

Resident Account Name(s)

Internet Browser Used (IE, Chrome, Edge, Safari, etc.)

Last 4 Digits of Card Number

3 Digit CVC Number

Temp Increase: Total Credit Limit Requested (if applicable)

Temp Increase: Date to Remove Increase (if applicable)

Details of Request or Issue*

Specific Courses or Documents with Issues, if Applicable

List the rates / specials that need to be updated. Please include Term, Floorplan, Space Option, Amount, New Lease or Renewal

Screenshots/Document Upload

Max. file size: 50 MB.

Screenshots/Document Upload #2

Max. file size: 50 MB.

Screenshots/Document Upload #3

Max. file size: 50 MB.